Have you ever wanted to know how many complaints your insurance company has with the State of Louisiana Insurance Commissioner’s Office?  After the 2020 Hurricane Season, uptick in Hit & Run Accidents and difficulty policyholders are having making claims under their own insurance, it may be worth taking a minute to see where your insurance company stands on the Louisiana Insurance Commissioners Complaint Index.  Now you can get an answer though our interactive visualization tool created using the Louisiana Insurance Commissioner’s data.

According to the Insurance Commissioner, the Complaint Index is calculated by this simple formula (Company’s total complaints/ Sum of all complaints all companies, per policy type per year) Divided By (Total Company Premium / Sum of premiums of all companies, per policy type per year)

A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1 has more complaints than average.

In the visualization below, simply Tap or Click onto “No of Complaints” and “Complaint Index” to see the most recent leaders.  Switch between Types of Insurance in the Drop Down List to switch between Individual Life & Annuity, Individual Auto & Private Passenger, Homeowners & Individual Life & Annuity.

What companies have a higher than average (greater than “1”) COMPLAINT INDEX for 2020, the most recent year of data?

Homeowners– American Reliable Ins Co (46.49), Wilshire Ins Co (6.51), Louisiana Farm Bureau Cas Ins Co (6.46), Progressive Security Ins Co (5.39), Foremost Prop & Cas Ins Co (4.83) Geovera Specialty Ins Co (4.47), Scottsdale Ins Co (3.95), Ocean Harbor Cas Ins Co (3.46),  Maison Ins Co (3.00), Allied Trust Ins Co (2.93) American Modern Home Ins Co (2.55) FedNat Ins Co (2.45) Safepoint Ins Co (1.96) Horace Mann Ins Co (1.82) State Farm Gen Ins Co (1.72) Family Security Ins Co Inc (1.69), Lighthouse Prop Ins Corp (1.67), National Security Fire & Cas Co (1.66), Aegis Security Ins Co (1.66), Gulfstream Prop & Cas Ins Co (1.62), Occidental Fire & Cas Co Of NC (1.61), Kinsale Ins Co (1.60), Lexington Ins Co (1.53), Gulf States Ins Co (1.40), United Prop & Cas Ins Co (1.36), Hartford Cas Ins Co (1.32), Property & Cas Ins Co Of Hartford (1.31), State Natl Fire Ins Co (1.27), Access Home Ins Co (1.27).

Auto Individual & Private Passenger– Safeco Ins Co Of Amer, (10,076.98), National Gen Ins Co (2,156.86), Hartford Cas Ins Co (75.85), Metropolitan Cas Ins Co (57.45), Noblr Recip Exch (55.47), Hanover Ins Co (48.76) Middlesex Ins Co (35.84), Allstate Ind Co (8.53), Old Amer Ind Co (5.93), Safe Auto Ins Co (4.27), Financial Ind Co (3.63), Encompass Prop & Cas Co (3.20), Permanent Gen Assur Corp (2.82), GoAuto Ins Co (2.29), Lyndon Southern Ins Co (2.28), National Gen Assur Co (2.22), Esurance Ins Co (2.13), Safeway Ins Co Of LA (1.99), Metropolitan Grp Prop & Cas Ins Co (1.87) Allstate Fire & Cas Ins Co (1.85), Allstate Ins Co (1.47), Imperial Fire & Cas Ins Co (1.36), Automobile Club Interins Exch (1.32), Geico Cas Co (1.31), Louisiana Farm Bureau Mut Ins Co (1.30), Southern Underwriters Ins Co (1.29), Hartford Accident & Ind Co (1.19), USAA Cas Ins Co (1.12) Liberty Personal Ins Co (1.09), Privilege Underwriters Recp Exch (1.08).

Accident & Health For Individuals– Hartford Life & Accident Ins Co (17,392.08), United States Fire Ins Co (6,234.51), Life Ins Co Of N Amer (1,093.53), Coventry Hlth & Life Ins Co (303.22), DentaQuest USA Ins Co Inc (60.81), National Hlth Ins Co (53.92), Unified Life Ins Co (49.85), Brighthouse Life Ins Co (46.43), Globe Life & Accident Ins Co (31.98), Heartland Natl Life Ins Co (26.97), Aetna Better Hlth Inc (23.56), Equitable Financial Life Ins Co (22.00), Medico Ins Co (20.79), LifeShield Natl Ins Co (20.17)Security Plan Life Ins Co (15.89), Aspen Amer Ins Co (15.56), Starmount Life Ins Co (14.98), Medamerica Ins Co (12.18), Cigna Hlth & Life Ins Co (12.14), Allianz Life Ins Co Of N Amer (11.08), SILAC Ins Co (10.79), Prudential Ins Co Of Amer (10.77), Reserve Natl Ins Co (9.04), Guarantee Trust Life Ins Co (8.95), Western United Life Assur Co (8.84), Continental Cas Co (8.28), Manhattan Life Ins Co (8.20), Guardian Life Ins Co Of Amer (8.19), Unum Life Ins Co Of Amer (7.87), Assured Life Assn (6.16), Aetna Hlth Ins Co (5.62), Chesapeake Life Ins Co (5.10), Metropolitan Life Ins Co (4.85), USAA Life Ins Co (4.66), RiverSource Life Ins Co (4.60), Washington Natl Ins Co (4.50), Transamerica Life Ins Co (4.01), Southern Farm Bureau Life Ins Co (4.00), United Concordia Ins Co (3.48), Aetna Hlth & Life Ins Co (3.44), Continental Life Ins Co Brentwood (3.36), Union Natl Life Ins Co (2.92), New Era Life Ins Co (2.43), Bankers Life & Cas Co (2.42), Loyal Amer Life Ins Co (2.42), CHRISTUS Hlth Plan LA (2.31), ManhattanLife Assur Co of Amer (2.26), Delta Dental Ins Co (2.26), American Heritage Life Ins Co (2.25), Humanadental Ins Co (2.24), Philadelphia Amer Life Ins Co (2.06), Freedom Life Ins Co Of Amer (2.02), Physicians Mut Ins Co (1.82), Genworth Life Ins Co (1.79), Mutual Of Omaha Ins Co (1.67), National Teachers Assoc Life Ins Co (1.57), Humana Hlth Benefit Plan of LA Inc (1.51), Family Heritage Life Ins Co Of Amer (1.37), John Hancock Life Ins Co USA (1.34), Provident Life & Accident Ins Co (1.12).

Life & Annuity – Individual Life – Combined Ins Co Of Amer (591.50), United Fidelity Life Ins Co (55.16), Madison Natl Life Ins Co Inc (43.44), Athene Ann & Life Co (42.82), Family Life Ins Co (36.04), Loyal Amer Life Ins Co (31.23), Pavonia Life Ins Co of MI (25.45), Golden Rule Ins Co (25.41), Guaranty Income Life Ins Co (23.90), Surety Life Ins Co (19.40), Athene Annuity & Life Assur Co (18.87) Williams Progressive Life & Acc I C (17.12) Union Security Ins Co (15.88), Pan Amer Life Ins Co (13.79), Colonial Penn Life Ins Co (13.08), Genworth Life Ins Co (12.70), National Guardian Life Ins Co (11.69), Majestic Life Ins Co (10.57), Washington Natl Ins Co (10.24), Mulhearn Protective Ins Co (9.40), Chesapeake Life Ins Co (9.04), US Financial Life Ins Co (7.62), Atlantic Coast Life Ins Co (6.91), Security Natl Life Ins Co (5.94), American Fidelity Assur Co (5.83), Security Plan Life Ins Co (5.45), Government Personnel Mut Life Ins Co (4.86), Jackson Natl Life Ins Co (4.76), Lincoln Life Assur Co of Boston (4.57), Western & Southern Life Ins Co (4.21), American Heritage Life Ins Co (3.49), Union Natl Life Ins Co (3.41), Lumico Life Ins Co (3.40), Prudential Ins Co Of Amer (3.33), American Gen Life Ins Co (2.97), Accordia Life & Ann Co (2.97), State Life Ins Co (2.85), Provident Life & Accident Ins Co (2.68), Bankers Life & Cas Co (2.51), Pan Amer Assur Co (2.41), US Br Sun Life Assur Co of Canada (2.34), Boston Mut Life Ins Co (2.11), Senior Life Ins Co (2.09), Liberty Natl Life Ins Co (1.87), Metropolitan Life Ins Co (1.86), North Amer Co Life & Hlth Ins (1.64), Genworth Life & Ann Ins Co (1.57), Security Life Of Denver Ins Co (1.52)Protective Life Ins Co (1.42) Western Southern Life Assur Co (1.22), Americo Fin Life & Ann Ins Co (1.21), Globe Life & Accident Ins Co (1.12)

What three companies have the LARGEST NUMBER OF COMPLAINTS for 2020?

Homeowners– State Farm Fire & Casualty Company (211), Geovera Specialty Ins Co (80) & FedNat Ins Co (61).

Auto Individual & Private Passenger– State Farm Mutual Auto Insurance Company (127), Geico Casualty Company (92) & GoAuto Insurance Company (57).

Accident & Health For Individuals– Louisiana Health Service & Indemnity Company (22), HMO LA, Inc. (21) & Humana Health Benefits Plan of LA, Inc. (10)

Life & Annuity –  Individual Life– Security Plan Life Insurance Company (30), Union National Life Insurance Company (28) & American General Life Insurance Company (20).

LARGEST NUMBER OF HOMEOWNERS INSURANCE COMPLAINTS for 2020 Hurricane Season?

The 2020 Hurricane Season was devastating to Southwest Louisiana and the insureds had to deal with their insurance companies. As of January 11, 2021 the Louisiana Insurance Commissioner has reported that policyholders had filed 691 homeowners insurance complaints about claims from hurricanes Laura, Delta and Zeta;  The leaders with a complaint index greater that 1 with 10 or more complaints include: FedNat Holding Company Group (93 complaints), GeoVera Specialty Insurance Company (66), United Insurance Holdings Group (52), Allied Trust Insurance Company (40), TWIMG Group (23), Centauri National Insurance Company (15), American Bankers Insurance Company of FL (14), IAT Reins Co Grp (13), Aegis Security Insurance Company (10) and Munich Re Grp (10),

Contact Lavis Law Today for Help You have a limited period of time to take legal action against an insurance company, and it is essential that you fight for the coverage that you paid for and now need. Call Lavis Law today to speak with a member of our legal team for help making sure that your insurance company does not enrich itself at your expense while you are left with losses that should have been covered.