local 504.834.4000

When Not At Fault, You Are Entitled To a Rental Car

When you are not at fault for a car accident and your car is damaged such that a rental car is needed, typically, the liability insurer for the person at fault will preauthorize a rental car for you through one of its vendors like Enterprise, Budget etc. LSA-R.S. 22:1892 provides the liability insurer has motive to cooperate.

In the event the liability insurer does not, there are potential penalties it faces if the insurer is found to have acted in an arbitrary and capricious manner.

Claimant bears the burden of establishing the following:

  • That the insurer received a satisfactory proof of loss;
  • That the claimant was denied use of a personal vehicle for more than five working days as a direct consequence of the inaction of the insurer, and
  • That the insurer’s failure to pay reasonable expenses was arbitrary, capricious, or without probable cause;

The statutory text for this rule is set forth in in LSA-R.S. 22:1892, provides in relevant part, (4) Whenever a property damage claim is on a personal vehicle owned by the third party claimant and as a direct consequence of the inactions of the insurer and the third party claimant’s loss the third party claimant is deprived of use of the personal vehicle for more than five working days, excluding Saturdays, Sundays, and holidays, the insurer responsible for payment of the claim shall pay, to the extent legally responsible, for reasonable expenses incurred by the third party claimant in obtaining alternative transportation for the entire period of time during which the third party claimant is without the use of his personal vehicle. Failure to make such payment within thirty days after receipt of adequate written proof and demand therefor, when such failure is found to be arbitrary, capricious, or without probable cause shall subject the insurer to, in addition to the amount of such reasonable expenses incurred, a reasonable penalty not to exceed ten percent of such reasonable expenses or one thousand dollars whichever is greater together with reasonable attorneys fees for the collection of such expenses.

If Lavis Law Firm, a Louisiana car accident law firm, can help you with your Louisiana car accident and rental car dispute, please give us a call. For your free initial consultation call us at 1-866-558-9151 or contact us online.



“To describe the Lavis Law Firm as Amazing , would be an understatement! I was in an auto accident and even though the other person admitted fault, the insurance company still tried to escape full responsibility. My experience started off with his friendly phone staff. And one of the best parts is that I could speak to HIM personally! He was attentive, thorough, informative, easy to talk to and extremely understanding. He was sure to keep in contact with me at every stage of the case, either by phone , email, even text. There was not one question unanswered or decision made regarding my case without a full explanation and my approval. He even offered to meet me at whatever location was easiest for me, including my home. I was referred to him and I definitely see why. From start to finish, he was a major advocate for me. I know that I was not his only client but he sure makes you feel like it. I HIGHLY RECOMMEND The Lavis Law Firm! I hope not to need an attorney again for anything but if I happen to, there’s only one number to call. I will forever be greatful for Mr. Charles Lavis”

Review by: Zyiesha Marshall-Carter
Reviewing: Lavis Law Firm
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